Child support leaders across Ohio are navigating unprecedented challenges—growing caseloads, shrinking budgets, staffing shortages, and rising emotional fatigue among teams. While leaders may not control funding levels or legislative pressures, they do control how teams experience the work. 

This session equips supervisors and managers with practical, realistic leadership strategies to sustain morale, retain staff, and build resilience—without toxic positivity or empty platitudes. Participants will explore how uncertainty impacts morale, what employees need most from leaders during difficult seasons, and how small, intentional leadership behaviors can significantly influence engagement and stability in child support operations.

Collaboration between child support agencies and domestic violence advocates can transform the way survivors access safety and financial stability. This session, led by Cuyahoga County OCSS and Franklin County CSEA alongside their partners, will explore how these teams have connected, built trust, and developed strategies to support survivors. Learn practical approaches for fostering partnerships, overcoming challenges, and creating survivor-centered solutions. Representatives from the Ohio Child Support (OCS) and Ohio Domestic Violence Network (ODVN) will share insights on statewide efforts and resources that strengthen this work.

Key Takeaways:
• Collaboration between child support and advocates is essential for creating safe, survivor-centered systems.
• Practical strategies—such as cross-training, shared protocols, and communication channels—can strengthen partnerships.
• Statewide resources and networks (OCS and ODVN) can support local efforts and amplify impact for survivors.